Returns & Exchanges

Returns and Exchanges

We strive to ensure maximum customer satisfaction and guarantee the high quality of all products offered in the Milorys online store. If, for any reason, you are not satisfied with your purchase, you can return or exchange the item by following our simple conditions.

Return Conditions

  • Return Period: You can return the item within 14 days of receiving it.

  • Condition of the Item: The item must be unused, in its original packaging, with all tags and seals intact. We do not accept returns of opened perfume bottles.

  • Documentation: To process a return, you must provide a copy of the receipt or other documentation confirming the purchase.

Return Procedure

  1. Notification: To initiate the return process, please contact our customer support via email or phone. Be sure to include your order number and the reason for the return.

  2. Instructions: We will provide you with detailed instructions on how to return the item and, if necessary, the address for shipping.

  3. Shipping the Item: Ensure that the item is securely packaged to avoid damage during transport. We recommend using a tracked shipping service.

Product Exchange

If you would like to exchange an item for a different fragrance or size, please inform our customer support. The exchange process is similar to that of a return:

  1. Notify us of your desire to exchange the item.

  2. Follow the return instructions and specify which item you would like to exchange for.

Refunds

After receiving and inspecting the returned item, we will process a refund to your account. Please note that the refund process may take 5 to 7 business days depending on your payment system.

Contact Information

If you have any questions regarding returns or exchanges, please contact our customer support:

Thank you for choosing Milorys! We appreciate your purchase and are always ready to assist you with any inquiries.